Terms & Conditions

FDS Limousine – Reservation & Service Policies

1. Making Changes to a Reservation

For any updates or changes to your booking, please contact our main office. This helps us keep everything organized and accurate. Kindly avoid reaching out directly to the driver. You can call or text us at +1 (630) 400-9881.

2. Airport Pick-Up Guidelines

After landing, head to the baggage claim level, even if you didn’t check a bag. Once you’ve gathered all your belongings, call or text your assigned driver. Airports like O’Hare require drivers to wait in a holding lot until you make contact. Once you’ve connected with your driver, your car should arrive within 10–15 minutes.

3. Flight Tracking

We track incoming flights to adjust pick-up times if there are delays. If your flight number changes or you miss your flight, let us know right away to avoid extra wait time charges or service issues.

4. Wait Time Policy

We include a 15-minute grace period for all point-to-point and airport pick-ups. If the wait exceeds that, additional time will be billed in 15-minute increments based on your vehicle type. If the driver waits more than 30 minutes without contact and can’t continue waiting, the ride may be marked as a no-show, and standard charges may apply.

5. Additional Stops

If you need to make an extra stop during your trip, let us know in advance when possible. Unscheduled stops are allowed when feasible and are billed based on vehicle type, with a $20 minimum per stop.

6. Cancellation Policy

Sedan and SUV bookings can be cancelled up to 3 hours before your pick-up at no cost. Cancellations within 3 hours may be billed in full. For Sprinters, stretch limos, or specialty vehicles, we require 72 hours’ notice for cancellation. Late cancellations for hourly bookings may incur a 2-hour minimum charge.

7. No-Show Policy

If we can’t reach you within 30 minutes of your scheduled pick-up time, your ride may be marked as a no-show. For airport pick-ups:Domestic flights include up to 1 hour of wait time.International flights include up to 2 hours. Please remember to call or text your driver or dispatch when you land.

8. Vehicle Cleanliness & Damage

We keep our vehicles in top condition. If there’s damage or excessive mess — like spills, smoking, or other accidents — a cleaning or repair fee starting at $250 may apply depending on the situation.

9. Alcohol & Smoking

Passengers aged 21 or older may bring alcohol in permitted vehicles.Smoking or vaping is not allowed in any vehicle. Violations may result in a $250 cleaning fee.

10. Lost Items

While we’re not liable for lost or forgotten belongings, we’ll always do our best to help recover them. Please double-check for your items before leaving the vehicle.

11. Vehicle Capacity & Upgrades

We may upgrade your vehicle when necessary at no extra cost, based on availability. If you prefer to stick with the original vehicle type, just let us know at the time of booking. Please make sure the number of passengers does not exceed the vehicle's capacity. Our drivers reserve the right to end the trip if safety rules are not followed or if behavior is inappropriate.

12. Partner & Affiliate Network

To ensure consistent service and coverage, some rides may be carried out by our trusted affiliate partners. We only work with licensed and professional chauffeurs.

13. Privacy Notice

Your privacy matters to us. The information you share is used only for booking and service purposes. We do not share your data unless required by law or with your permission.